![]() You can query the mx record through the command line using NS lookup. The way a server determines where to send an email is through DNS. Basics To troubleshoot email, it's important to understand how it functions. Resolutions and Workarounds More Information. Chat Form X Please ensure popups are enabled for oneview. You should receive a confirmation email shortly after. Once complete, your case will be created submitted to the Mitel Support team. Please ensure you are logged into the site. If you need technical assistance, please contact Mitel Support to open a case. Is IIS configured to use a smarthost? Can you telnet to it? If using a smarthost, and you can telnet to all the Shoretel devices is "Attempt direct delivery before sending to smart host" checked? Chat with us. The name is wrong or can't be resolved if using hostname. The SMTP server on the other side is configured on a port other than port Something in the network, like a firewall is blocking the communication. Note that Telnet is not installed by default on Windows computers. ![]() This means that you can communicate over the network on the proper port. ![]() When successful, you should see a connection banner. You can easily test if SMTP network communication is working properly by using telnet or putty. Voicemail to email notifications aren't working or auto attendant prompts, voicemails or emails are not being propagated to other servers or users. Please ensure popups are enabled for oneview.
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